The information we will collect about you includes:
Our practice will collect your personal information:
This may include information from:
When you register as a patient of Northside Clinic, you provide consent for GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it.
If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information? Northside Clinic will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes.
We sometimes share your personal information:
Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Northside Clinic will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms. As paper records, as electronic records, as visual (X-rays, CT scans, videos and photos), as audio recordings. Northside Clinic stores all personal information securely.
Information in electronic format, is stored in protected information systems. Hard copy format records are stored in a secured environment. We use passwords, secure cabinets, for electronic data and confidentiality agreements for staff and contractors.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
You have the right to request access to, and correction of, your personal information. We acknowledge patients may request access to their medical records. We require you to put this request in writing either by letter or email and we will respond within 30 days.
Northside Clinic will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up to date. You may also request that we correct or update your information, and you should make such requests in writing to the reception team at email@example.com.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
All complaints should be addressed to the Practice Manager and emailed to firstname.lastname@example.org or alternatively a letter can be posted to 370 St Georges Road Fitzroy North, Victoria 3068. You should receive a response within 30 days of lodging your complaint or concern.
You may also contact the OAIC. Generally the OAIC will require you to give them time to investigate, before they will respond. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002.