We request all patients and visitors help us make our Practice a safe place for everyone by agreeing to the following standards.
Standard of behaviour
I understand that staff have my best interest at heart and will not place unrealistic demands and expectations on them.
I agree to treat others with kindness and respect and will not behave in a manner that may offend, embarrass, intimidate or threaten staff, patients or other patrons, on the phone, in person or via electronic means (email, SMS, social media).
I will not display racial, homophobic, biophobic, transphobic or sexist language or behaviour whilst in the clinic or on the phone.
Appointment management
I am responsible for the management of my own health. I will monitor my scripts and specialist review dates and book appointments in advance before my scripts run out or a specialist referral is required.
I understand that the doctor’s appointments fill quickly, therefore I will take responsibility for making bookings in a timely manner for my own benefit.
I understand that any appointment times offered to me are the best available.
I will book longer appointments if I have several matters to discuss or have significant mental health concerns. I understand that I may need to return if my appointment length is not sufficient for multiple problems.
I will book in my own appointments unless I am under the age of 16 or I have previously consented for a carer to make appointments on my behalf.
I understand running behind is sometimes out of the GP’s control as they may have unexpected, complicated consultations which run over-time.
Receiving results
I will discuss with my GP at my appointment how I will receive results.
If I wish to discuss results received after an appointment I will make another appointment with my GP.
Fees
I agree that any fees chargeable will be paid on the day.
I agree to cancel appointments I cannot attend with as much notice as possible and understand there may be a fee for a late cancelation as per the clinics ‘Appointment Cancellation Policy’.
I agree that multiple non-attendances without prior timely notice to the clinic may result in a fee.
Telehealth appointments
I understand that a telehealth appointment is a scheduled appointment similar to an in clinic appointment and I must be ready for the call.
I agree to be connected to devices required for telehealth appointments in time for my appointments.
I understand the doctor will try twice (2) to phone me and if I do not answer it will be a non-attendance. We request all patients and visitors help us to make our Practice a safe place for everyone.