Patients have the right to voice their opinions without prejudice. If you have a complaint or would like to provide feedback, please fill out the form below. Your feedback help us to maintain our services and make improvements when possible.

We appreciate your time and and all feedback and complaints will be reviewed by our team. Whilst we review all submissions, feedback submitted may not be repllied to, unless a reply is requested.

Complaints received by the clinic are handled in line with the Complaint Handling Standards published by the Health Complaints Commissioner. This includes resolving the complaint within 90 days.

If you receive a response from the clinic regarding a complaint that you are not satisfied with, you are entitled to refer your complaint to the Health Complaints Commissioner.  Please visit https://hcc.vic.gov.au/ for more information.

Please note, this form is for feedback/suggestions for improvements to our clinic, or complaints. Any submissions outside of that will not be actioned.